Have a Question?

First check the Support FAQ Page for answers to your technical support questions.

Still have a question? Submit it using the form below. (These messages get higher priority than messages sent via regular email.)


Name *
Name
Phone
Phone
U.S. based phone number if we should need to call you.
Information about Your Mac
The Model & Year of Mac in question or being used for recovery.
Which Processor does your Mac have? If unknown leave blank.
How many Gigabytes does your Mac have?
Which version of macOS is your Mac running?
Please tell us anything else about your Mac system that you think might be applicable to your question. (Peripherals, Kernel Extensions, upgrade cards, etc.)
Disk Info
If Your Question Has to Do With a Specific Disk, Please Provide the Following Information.
Disk Format
Which format is the disk in question?
Location
Where is this disk located?
Removable?
Is this disk removable from the Mac or enclosure?
What type of disk is this?
Connection *
How is this Disk connected?
Information About Your Alsoft Product
Which product are you inquiring about?
Serial Number for Alsoft Product in question
What version of the Alsoft product are you using?
Your Issue or Question
Please enter a short subject, including product name, for your message.
Please describe as closely as possible the steps that it takes to cause the issue you are having, or enter your question here.
Method of Startup
If you are having an issue with your copy of DiskWarrior, please tell us how you started up your Mac when the issue occurred:
If you are getting an error message, please quote the message as closely as possible with any error numbers here. Include the step or place at which the error occurs.
Describe any activities that you have done so far, such as booting in safe mode, running Disk Utility, replacing fonts, etc.